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Fed or State Extension Validation Error; Click Print Signature Box

March 14, 2017, 12:32 pm
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Situation:
We have seen this validation error with some federal extensions and some state extensions, preventing you from creating the extension efile.

The wording will be similar to this:

The 'http://www.irs.gov/efile:OriginatorTypeCd' element is invalid - The value 'Tax' is invalid according to its datatype 'http://www.irs.gov/efile:OriginatorType' - The Enumeration constraint failed.

or 

The 'http://www.irs.gov/efile:PreparerPersonNm' element is invalid -


Resolution:

1.
On the 8879-S form, scroll to the ERO section.
Check the "Print Signature" box and enter the name in the ERO Signature field.

2.
On the 1120S EF form, check the "I authorize" box instead of the "I do not authorize" box

Now you may create the efile





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Business Efile- Last Minute Filing Tips

March 15, 2017, 6:45 am
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As the March 15th deadlines are here, the processing volume at the IRS will increase daily. Both return volume and return size will affect processing time. While you are accustomed to receiving your Federal acknowledgements within a one hour time-frame, that turnaround time will increase as the deadline approaches. You may see your acknowledgements take from 2 to 4 hours, and possibly longer.


This is why we suggest that you send returns periodically throughout the day. This will help spread out the volume and also help eliminate some of the 'deadline rush' which also impacts IRS processing.


File your extensions well before the deadline.
Give yourself peace of mind by filing your extensions before the deadline and having the IRS acknowledgement in hand. Be sure to access the Help Files in TaxWise for instructions on filing extensions.

Consider sending your state e-files separate from federal returns.
This will help ensure that your state returns are timely filed and don't miss the deadline.In TaxWise, linked state returns (with a separate e-file created) cannot be submitted until the Federal return is accepted by the IRS. Unlinked state returns can be submitted at any time. The Federal return is not required to be accepted before the state return is submitted for processing. Designate linked or unlinked on the state form; if unlinked is not allowed by that state, there will be no check box.

Send your e-files throughout the day. Don’t hold them until late in the day.
The IRS now returns acknowledgements within hours instead of days, giving you time to correct any rejects and resend before the deadline. 

How to read validation errors and track e-files.

Reading Validation Errors:  
After you run Diagnostics in TaxWise, the first errors displayed are electronic filing errors. These errors are displayed in red, hyperlinked text. Click the link to jump to the affected form and entry. There, you can correct the problem and run diagnostics again.
Once e-file errors are cleared, validation errors can occur in the diagnostics window.
  • The error begins with wording that appears like a web address (“http://www.irs.gov/efile). Ignore the web address in the error.
  • ‘Element’ means a field on that particular form.
  • ‘The value’ means the entry that you typed in that field or that calculated into that field
  • Refer to this example validation error:
    'http://www.irs.gov/efile:OtherExpenseDescription' element is invalid - "The value" is invalid according to its datatype 'http://www.irs.gov/efile:ShortDescriptionType' - The Pattern constraint failed.
    • This section of the error, ‘OtherExpenseDescription', refers to the field of the form that contains the invalid entry
    • ‘The value’ section of the error refers to the text typed into that particular field
  • Click the link and it will jump you to that field so you can fix the error. If the link doesn't automatically jump you to the error, you will need to manually navigate to the error.
NOTE: A large portion of validation errors are punctuation. Be sure to check for stray periods, hyphens or quotes in a field.

Tracking Efile Status and Rehanging Acks:
Be sure to track your e-filed returns and see the exact field causing the IRS  reject. Click here for instructions.
Access a 2 minute video tutorial on using the Return Query support site tool here

Managing Rejects 
Manage your rejects and outstanding acknowledgements and bank acknowledgements.
In TaxWise, follow these steps:

  • As acknowledgements are received, review and correct rejects timely.
  • Use the Management Reports to verify acceptance status of your e-files. Acceptance Summary, Awaiting IRS/State Acks Summary, Outstanding Rejected Returns, and IRS Extension Summary are some excellent reports to utilize to verify the acceptance status of your returns
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Extension Form 7004: Some can File on or before March 20th

March 16, 2017, 9:02 am
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Winter Storm Extension: Many Businesses Have Extra Time to Request A Six-Month Extension


IR-2017-61, March 15, 2017
WASHINGTON — The Internal Revenue Service today granted many businesses affected by this week’s severe winter storm additional time to request a six-month extension to file their 2016 federal income tax returns.  The IRS is providing this relief to victims and tax professionals affected by this week’s storm (known as Winter Storm Stella) that hit portions of the Northeast and Mid-Atlantic.
Business taxpayers who are unable to file their tax return by today’s due date (March 15, 2017) can request an automatic extension by filing Form 7004, available on IRS.gov, on or before March 20, 2017.  Form 7004 provides a six-month extension for returns filed by partnerships (Forms 1065 and 1065B) and S corporations (Forms 1120S).
Eligible taxpayers taking advantage of this relief should write “Winter Storm Stella” on their Form 7004 extension request (if filing Form 7004 by paper).  As always, the fastest and easiest way to get an extension is to file this form electronically. 
The IRS will continue to monitor conditions and provide additional relief if circumstances warrant.
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How to Unlock ADMIN Software User Name

March 17, 2017, 4:00 am
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TaxWise 2016 Software Users

Access the Education Library video "Security Requirements" 


Access the 1 minute videos below to guide you thru the Admin user or other user name reset process

TaxWise Admin Password reset: https://www.youtube.com/watch?v=xc9FLZWuBv4

TaxWise User password reset: https://www.youtube.com/watch?v=tvu2R12z5mg


This information below is related to the TaxWise Desktop software user name ADMIN.
The support site user name ADMIN is completely unrelated and they can have different passwords. Click here for instructions on resetting the Support Site ADMIN user name 


If any user name other than ADMIN is locked out, the ADMIN user can unlock them.
If the ADMIN software user name is locked out, the registration code (typed in all CAPITAL letters)  acts as a temporary password to allow ADMIN to login. Once logged in, ADMIN will be prompted to create a new password to use for the next 90 days.


Note- the system compares the registration code you enter as the ADMIN password with the registration code you used to install TaxWise. If the codes do not match, this reset will not work.  If you still have your fulfillment slip, try using the code you entered during installation. Since you installed, the code could have changed due to several factors so the one you are viewing on the support site may not be the code you entered during installation.  Once you get back into TaxWise, re-register TW with the code that you view on the support site so they will match going forward.

Also, if you switch user names from a user to ADMIN, and get locked out of ADMIN at that point, the reg code unlock will not work. You should close TaxWise and start over with the login screen and ADMIN user.


Note that during initial installation, your LOGIN screen will show the user name ADMIN and the password field will be blank. Continue with ADMIN and a blank password field by clicking the 'login' button that first time. You will see the informational message saying (91) ADMIN is required to have a non-blank password; click OK to continue.
Once you establish your password, you can continue using that same password for 90 days, at which time you will be promoted to enter a new password.



How does the ADMIN user get locked out?
If the password is entered incorrectly 7 or more times, the user is locked out.
You will continue to see this 'incorrect user name or password" error box as you type the password incorrectly at least 7 times. In a later version of TW, that message will change to say explicitly that you are now locked.






How does ADMIN get unlocked?
Your software registration code acts as a temporary password. Once you are locked out, enter the registration code with no dashes for your ADMIN password. You are allowed into TaxWise at which time you setup your new password to use for the next 90 days. If you enter the registration code once and you still see the error message above, double-check the letters and numbers of your code and re-enter.  Also note that you must have typed the password wrong at least 7 times for this temporary password to work. 

Note: Only the ADMIN user enters the registration code as a temporary password. If any other user gets locked out, the ADMIN user simply logs in and resets the password for the user name.

Where do you find your TaxWise registration code?
You can access your registration code on the email that was sent to you the week of November 21st.
You can login to the TaxWise Solution Center, select Download > TaxWise Software.
The registration code is also located on the Fulfillment Slip included with your DVD shipment. Note: Even if you did not get a DVD, you were mailed a fulfillment slip.
If you use COM, once logged in, select Offices and the registration codes will be listed in the Reg Code column.
You can contact Product Support and select the telephone prompt to have your temporary password emailed to you immediately, without the need to speak with an agent.


What are the password requirements?
• 8 - 20 characters
• At least 1 UPPER case letter
• At least 1 lower case letter
• At least 1 number
• At least 1 punctuation or special character (ex.? ! $ & * )


Additional Security Changes (view this article about these and other IRS Security requirements for the tax industry)
User passwords will expire after 90 days. After this time period, you will be required to enter a new password for all users that follow the guidelines above.
Users are required to reenter their password after being logged into TaxWise for 24 hours regardless of activity.
Users are required to reenter their password after 30 minutes of inactivity in TaxWise.
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If Prompted for PPR On Return Type Purchased, Re-enter Registration Code from Support Site

March 17, 2017, 12:50 pm
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Issue:
You attempt to start a return in a package type you purchased as part of your package, however you are prompted to purchase that return thru our PPR system.
In most cases, you purchased the Power Package which includes business returns.

Solution:
Re-register your TaxWise software using the registration code viewable now on the support site.
Login to the support site
Access the DOWNLOAD page
Click on TaxWise Software on the left menu
View your registration code and enter it exactly in your TaxWise software.


Note- If at any point you are locked out of your ADMIN software user name, you would use this registration code shown on the support site as the temporary password to get back into your software.
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Take Advantage of Self-Service Support and Training Tools

March 18, 2017, 8:21 am
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Take Advantage of Self-Service Support and Training Tools
With tax season in full swing, it is more important than ever to use the self-service resources and tools available to you 24/7 online and through the TaxWise application.

Be sure to review and bookmark these resources to help you this tax season:
  • TaxWise Help – This detailed resource can be found directly within the TaxWise software. Here you will find comprehensive answers to all of your software "how-to" questions. You can access this feature by simply selecting the F1 key while in the program.
  • Take advantage of the comprehensive diagnostic tools in TaxWise.
    TaxWise will examine your returns for errors, warnings, or overridden entries. Be sure to run Diagnostics on every return you complete.  This will help reduce the chance of your returns receiving IRS return rejections.

    For returns that you don't e-file, Diagnostics reviews the Federal and state returns for tax inconsistencies, omissions, overridden, and estimated entries. For returns that you do e-file, Diagnostics will also look for electronic filing errors in both the Federal and state returns, if applicable.
    To run Diagnostics on a return, simply click the Diagnostics button on the toolbar.  The return will be checked and errors will be displayed for review.  Errors are linked to the specific form that requires correction, ensuring returns are corrected efficiently.

    How to read validation errors and track e-files
    ·         TaxWise® - Clearing Diagnostic and Validation Errors (how to video)


    Reading Validation Errors:  
    After you run Diagnostics in TaxWise, the first errors displayed are electronic filing errors.     Once e-file errors are cleared, validation errors can occur in the diagnostics window.
    ·         The error begins with wording that appears like a web address (“http://www.irs.gov/efile). Ignore the web address in the error.
    ·         ‘Element’ means a field on that particular form.
    ·         ‘The value’ means the entry that you typed in that field or that calculated into that field
    ·         Refer to this example validation error:
    'http://www.irs.gov/efile:    OtherExpenseDescription' element is invalid - "The value" is invalid according to its datatype 'http://www.irs.gov/efile:ShortDescriptionType' - The Pattern constraint failed.
    ·         This section of the error, ‘OtherExpenseDescription', refers to the field of the form that contains the invalid entry
    ·         ‘The value’ section of the error refers to the text typed into that particular field
    ·         Click the link and it will jump you to that field so you can fix the error. If the link doesn't automatically jump you to the error, you will need to manually navigate to the error.
  • TaxWise Knowledge Base - This online tool is the same resource that the Customer Care representatives use to answer your support phone calls. Updated regularly, the Knowledge Base will help you find answers to most of your software related questions. Simply search your topic, click the X to clear 'all products', choose your product from the drop down and quickly find the answers.   TaxWise® - Using the Knowledge Base (1.5 minute how to video)
  • TaxWise Education Library – In this online resource, you will find short, topical videos focused on specific program features. Topics include:
    • Installation and Preferences
    • CCH iFirm Integration
    • Backup and Restore
    • Client Letters
    • Organizers
    • Rollover of Returns
    • Security Requirements - including user names and passwords
  • TaxWise Blog - This is a valuable online tool that includes up-to-the-minute information provided by the Customer Care team. On the blog, you will find information about industry news, program updates and state and federal form and e-file information. You can also access the TaxWise Blog content directly from the TaxWise application by reviewing the Latest News section of the homepage.
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IRS Quick Alert: Extended Maintenance Window for MeF Production and ATS Environments

March 18, 2017, 2:21 pm
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IRS Quick Alert: Extended Maintenance Window for MeF Production and ATS Environments

The MeF maintenance build window is being extended on Sunday, March 19, 2017. The systems will be unavailable from 12:00 a.m. until 11:00 a.m. Eastern.  The build will deploy critical system updates. This extended window affects the MeF Production and ATS Environments.

Thank you in advance for refraining from accessing the MeF Production and ATS Systems during this period.
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NY Business- validation on Form NYC 204, Install Version 9

March 22, 2017, 6:19 am
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Posted 3-22-2017

If you receive this NYC validation error, download and install NY Business version 9, which was delivered this morning.

Validation error on Form NYC 204 Page 4, Schedule C, Partner Type.



Release Notes
PRINTING
     a) For the most up to date information on laser form availability,
        please reference our support site.
     b) This version corrects the scanline on Form IT-370-PF.

ELECTRONIC FILING
    a) This version corrects a validation error on Form NYC 204 Page 4, Schedule C, Partner Type.
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NY Reject R0173- Resolved

March 22, 2017, 4:30 am
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Posted 2-26-2017

We are seeing high numbers of NY rejects this weekend for
R0173
NYS ID present and missing document number and/or Prime/Spouse Indicator

Workaround:
On page 4 of the New York return (or page 6 of the amended return), check the "taxpayer" box for the question "If the filing status is married filing joint, who was the ID issued to?"



This was resolved with Version 5 of NY
Version 5 Changes  2/27/2017

========================================================================


PRINTING
     a) All laser forms are approved and included in this release.

ELECTRONIC FILING
     a) Corrected an issue causing reject 0173, NYS ID present and 
        missing Document number and/or Prime/Spouse indicator, for 
        returns where the filing status is not married filing joint.
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Weekly Report from Washington, D.C.,(Mar. 27, 2017)

March 27, 2017, 6:16 am
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The Trump administration and Congress will turn their attention to tax reform now that House GOP leadership has pulled the American Health Care Act (AHCA) (HR 1628) from floor consideration. The Treasury Inspector General for Tax Administration (TIGTA) released a number of reports and IRS Commissioner John Koskinen spoke about guidance.

White House

Vice President Pence has said tax reform will begin in earnest in the spring (TAXDAY, 2017/03/21, W.1).

Congress

House GOP leaders decided against bringing HR 1628 to the floor for a vote on March 24. The next steps on health care are uncertain (TAXDAY, 2017/03/27, C.1). The first scheduled floor vote was cancelled in an effort to garner more support (TAXDAY, 2017/03/24, C.1) after amendments were added to repeal the Patient Protection and Affordable Care Act’s (P.L. 111-148) taxes retroactively to 2017 (TAXDAY, 2017/03/22, C.1)
Certain lawmakers urged the administration not to delay the Department of Labor’s (DOL) fiduciary rule, otherwise known as the "conflict of interest" rule (TAXDAY, 2017/03/21, C.1).

TIGTA

Employment Taxes. TIGTA issued a report on employment tax evasion (Ref. No. 2017-IE-R004; TAXDAY, 2017/03/23, T.1).
Continuity Planning. TIGTA issued a report on continuity planning (Ref. No. 2017-10-020; TAXDAY, 2017/03/24, T.1).
DATA Act. TIGTA reviewed the IRS’s compliance with the Digital Accountability and Transparency Act of 2014 (Ref. No. 2017-10-018; TAXDAY, 2017/03/21, T.1).

IRS

Guidance. IRS Commissioner John Koskinen spoke about guidance (TAXDAY, 2017/03/22, I.1).
Employment Taxes. The IRS issued guidance on employee consent requirements (Rev. Proc. 2017-28; TAXDAY, 2017/03/21, I.3).
Fast Track Settlement. The IRS issued guidance on Fast Track Settlement (Rev. Proc. 2017-25; TAXDAY, 2017/03/22, I.2).
Filing Season. The IRS posted statistics about the filing season (TAXDAY, 2017/03/24, I.1).
Compliance. The IRS announced a webinar about Large and International Business Division compliance programs (TAXDAY, 2017/03/24, I.6).
User Fees. The IRS reminded Voluntary Correction Program participants about user fees TAXDAY, 2017/03/24, I.2).
Depreciation. The IRS released guidance on tables of limitations on depreciation deductions for owners of passenger automobiles first placed in service by the taxpayer during calendar year 2017 and related information (Rev. Proc. 2017-29; TAXDAY, 2017/03/27, I.1).
By Jessica Jeane and Jalisa Mathis, Wolters Kluwer News Staff
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IRS Reminds Taxpayers of April 1 Deadline to Take Required Retirement Plan Distributions

March 27, 2017, 6:18 am
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WASHINGTON — The Internal Revenue Service today reminded taxpayers who turned age 70½ during 2016 that, in most cases, they must start receiving required minimum distributions (RMDs) from Individual Retirement Accounts (IRAs) and workplace retirement plans by Saturday, April 1, 2017.
The April 1 deadline applies to owners of traditional (including SEP and SIMPLE) IRAs but not Roth IRAs. It also typically applies to participants in various workplace retirement plans, including 401(k), 403(b) and 457(b) plans.
The April 1 deadline only applies to the required distribution for the first year. For all subsequent years, the RMD must be made by Dec. 31. A taxpayer who turned 70½ in 2016 (born after June 30, 1945 and before July 1, 1946) and receives the first required distribution (for 2016) on April 1, 2017, for example, must still receive the second RMD by Dec. 31, 2017. 
Affected taxpayers who turned 70½ during 2016 must figure the RMD for the first year using the life expectancy as of their birthday in 2016 and their account balance on Dec. 31, 2015. The trustee reports the year-end account value to the IRA owner on Form 5498 in Box 5. Worksheets and life expectancy tables for making this computation can be found in the appendices to Publication 590-B.
Most taxpayers use Table III  (Uniform Lifetime) to figure their RMD. For a taxpayer who reached age 70½ in 2016 and turned 71 before the end of the year, for example, the first required distribution would be based on a distribution period of 26.5 years. A separate table, Table II, applies to a taxpayer married to a spouse who is more than 10 years younger and is the taxpayer’s only beneficiary. Both tables can be found in the appendices to Publication 590-B. 
Though the April 1 deadline is mandatory for all owners of traditional IRAs and most participants in workplace retirement plans, some people with workplace plans can wait longer to receive their RMD. Employees who are still working usually can, if their plan allows, wait until April 1 of the year after they retire to start receiving these distributions. See Tax on Excess Accumulation  in Publication 575. Employees of public schools and certain tax-exempt organizations with 403(b) plan accruals before 1987 should check with their employer, plan administrator or provider to see how to treat these accruals.
The IRS encourages taxpayers to begin planning now for any distributions required during 2017. An IRA trustee must either report the amount of the RMD to the IRA owner or offer to calculate it for the owner. Often, the trustee shows the RMD amount in Box 12b on Form 5498. For a 2017 RMD, this amount would be on the 2016 Form 5498 that is normally issued in January 2017.
IRA owners can use a qualified charitable distribution (QCD) paid directly from an IRA to an eligible charity to meet part or all of their RMD obligation. Available only to IRA owners age 70½ or older, the maximum annual exclusion for QCDs is $100,000. For details, see the QCD discussion in Publication 590-B.
A 50 percent tax normally applies to any required amounts not received by the April 1 deadline. Report this tax on Form 5329 Part IX. For details, see the instructions for Part IX of this form.

More information on RMDs, including answers tofrequently asked questions, can be found on IRS.gov.
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Form 9465 Printing in Spanish

March 27, 2017, 12:50 pm
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Posted 3-27-2017

Scenario: After installing US module version 10, the form 9465 prints in Spanish

Solution: Install US module version 11, which should be available the first week in April.
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IRS Experiencing Intermittent Transmission Issues

March 27, 2017, 2:00 pm
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Updated 5:15pm Monday Mar 27
The IRS is experiencing intermittent transmission issues affecting all years and all return types.
You may continue efiling as normal, just be aware that acks may take longer than usual.


Refer to the IRS MeF status page for the latest information  https://www.irs.gov/tax-professionals/e-file-providers-partners/modernized-e-file-mef-status-page


IRS Alert: The Modernized e-File Production System is experiencing intermittent issues processing service requests, starting around 4:00 am, Eastern on 03/27/2017. The IRS is working to resolve the problem as a top priority. (Updated 11:00 a.m., Eastern, 3/27/2017)


Updated 3-27-17 at 5:30pm
IRS QuickAlerts - The Modernized e-File (MeF) system is Experiencing Intermittent Timeouts
Subject:  MeF Intermittent Timeouts
Starting on March 21st, 2017, MeF began experiencing intermittent timeout errors in the A2A and IFA transmission channels. This issue is affecting the Production and ATS environments. MeF has identified the problem and is working to resolve it as a top priority.
Effective March 28th, 2017, MeF will begin performing maintenance from 5:00 a.m. to 6:00 a.m. Eastern daily. During this time period transmitters may experience timeouts errors.
A QuickAlert will be sent when the issue has been resolved and the daily maintenance is no longer needed.
We apologize for any inconvenience this has caused.
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Reporting Data Losses to IRS

March 28, 2017, 10:12 am
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The IRS has established a process that will allow businesses and payroll service providers to quickly report any data losses related to the W2 scam currently making the rounds. See details at Form W2/SSN Data Theft: Information for Businesses and Payroll Service Providers. If notified in time, the IRS can take steps to prevent employees from being victimized by identity thieves filing fraudulent returns in their names. There also is information about how to report receiving the scam email.


As a reminder, tax professionals who experience a data breach also should quickly report the incident to the IRS. Tax professionals may contact their local stakeholder liaison. See details at Data Theft Information for Tax Professionals. 
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How to Clear Diagnostic: "Return has already been Efiled"

March 31, 2017, 8:01 am
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Diagnostic: "The Federal return has already been efiled and is awaiting acknowledgment. You may not create another efile for this return until acknowledgment has been received" in a return using TaxWise®.


Step 1 is always to download the Reject acknowledgement, resolve the reject reason, create a new efile and send.
However, in this scenario, the efile is not actually transmitted successfully so there is no ack to download and process.


Access this 2 minute video for the steps to clear this message and resend an efile that needs to be retransmitted to our EFC.



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IR-2017-71: Tax Pros Warned of e-Services Scam; Urged to be Wary of Schemes as Filing Season Deadline Approaches

March 31, 2017, 11:39 am
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IR-2017-71: Tax Professionals Warned of e-Services Scam; Urged to be Wary of Schemes as Filing Season Deadline Approaches

WASHINGTON – The Internal Revenue Service, state tax agencies and the tax industry today warned tax professionals to beware of phishing email scams claiming to be from IRS e-Services and of schemes in general as the April 18 deadline nears.

Acting as the Security Summit, the IRS, state tax agencies and the tax industry warned that this time of year is the high season for identity thieves scams to steal sensitive data from tax professionals. All tax preparers and their employees must be on guard against phishing activities.

The IRS noted a particular surge in the past 24 hours related to a phishing email scam that seeks to steal practitioners’ usernames and passwords for IRS e-Services.

The subject lines on these scam emails vary but they generally are related to e-Service account closures. Some examples include:  
  • Account Closure!
  • e-Service Account is Blocked
  • Few Hours to Close Your Account
  • Your Account is Closed
  • Your Account is Terminated
  • 24Hrs to Block Your Account
Links in the scam email send practitioners to a fake e-Services login page where thieves can steal the user’s credentials. It is “signed” by “IRS gov e-Services.” 

The thieves are keying off on IRS efforts to increase protections for e-Services, including recent IRS efforts to encourage tax professionals to revalidate their identity to avoid delays accessing their e-Services account.


E-Services account holders should beware of schemes to obtain their password information. If an account has been closed because of failure to revalidate, users should contact the e-Services Help Desk to have it reopened. Users who are in doubt about the validity of emails should never open a link or attachment, but instead go directly to https://www.irs.gov/eservices. Users also should sign up for Quick Alerts, e-News for Tax Professionals or other subscription services to receive information directly from the IRS.  
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941 Efile Reject 904-03 for "Software ID"

April 3, 2017, 11:00 am
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Situation:
941 reject R0000-904-03

R0000-904-03 "Software ID in the Return Header must have passed testing for the form family and 'TaxYr'./efile:Return/efile:ReturnHeader/efile:SoftwareId" 


Solution: (updated 4-3-17 at 2:30pm)
This appears to be an industry-wide scenario, affecting most or all software providers.
We are working with IRS to resolve.
Please refer to this blog post where we will notify you to create a new efile and send.
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TW Not Responding while Using AVG Anti-Virus

April 5, 2017, 9:21 am
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TaxWise Not Responding/Crashing/TWWxx.exe cannot be ended with Task Manager

Scenario:
AVG (antivirus product) released an update a few days ago and we are seeing some TaxWise customers having issues if this is the  particular anti-virus product they have installed.
TaxWise could be slow, not respond, or display the message “Program has stopped working and needs to be closed”.

Workaround:
Trying to close or end TaxWise or the TWWxx.exe from Task Manager will have no effect.  The only way to get out of TaxWise and back in successfully is to reboot the computer.  However, this is only temporary, as the issue will come back as soon as AVG tries to scan TaxWise.


SOLUTION:
Contact AVG for assistance configuring your antivirus to not interfere with TaxWise.

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Printing Checks with Online Check Printing (OCP)

April 5, 2017, 11:56 am
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For OCP customers using the Google Chrome browser, please be advised that we currently are working to resolve an issue that affects printing checks from Chrome.  We recommend that you use OCP in an alternative browser, such as Microsoft Explorer or Edge.

For Chrome users who may have tried printing checks but the signature did not print, please try again aligning these checks and printing from an alternative browser.  As a friendly reminder, checks having signatures missing will not be valid.
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CA Efiles not Returning Acks *Resolved

April 6, 2017, 9:34 am
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Posted 4-6-2017 at 12:30pm

CA Individual and Business- you are not seeing acks for returns sent this morning (April 6).  

Workaround:  You may continue efiling CA returns, which we are holding here in the EFC until we resolve the acknowledgement issue with the state

Updated 3:30pm
We are sending CA efiles and receiving acks
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